Customer · Operations · MODULE V
Voice AI Receptionist
Your phone rings at 2pm. You're in a meeting. The AI picks up.
Module V is your AI Voice Receptionist — answers inbound calls in BM, English, or Mandarin within 2 rings. Books appointments by reading your calendar, qualifies leads with your custom questions, takes detailed messages, and handles voicemail when needed. Cuts missed-call losses to zero.
2 rings
Average pickup latency
3 languages
BM · EN · 中文 + language switch mid-call
~RM 0.40
Per minute (vs. RM 25/hr for staff)
WHAT THIS FIXES
The exact problems Voice AI Receptionist is built around.
- You miss 30-40% of inbound calls during meetings, lunch, and after-hours — those are real customers.
- Hiring a real receptionist costs RM 2,500-4,000/mo + training + leave coverage.
- Voicemail kills conversion — customers don't leave messages, they call your competitor.
- Existing IVR menus ("Press 1 for sales") frustrate every caller and convert no one.
HOW IT WORKS
The pipeline, end to end.
- 1
Number provisioned
You get a dedicated MY number (or port your existing one). Module V is the agent on every inbound.
- 2
Voice configured
Pick a voice (3 BM, 2 EN, 2 Mandarin), set greeting, define qualifying questions, link to your calendar (Module Q).
- 3
Inbound call
Customer calls → Module V picks up in 2 rings → greets in your default language → detects customer's language → switches if needed.
- 4
Intent handling
Book appointment (reads your Module Q calendar) · qualify lead (your custom questions) · answer FAQ (from your KB) · take message · transfer to human.
- 5
Post-call summary
After hang-up: transcript + intent + sentiment + booking confirmation + Telegram notification to your team — within 30 seconds.
WHAT'S INCLUDED
Every capability shipped, named.
- Native MY phone number (or port existing)
- BM + EN + Mandarin with mid-call language switching
- Appointment booking with calendar integration (Module Q)
- Lead qualification with your custom questions
- FAQ answers from your knowledge base (Module X)
- Live transfer to a human number on request
- Voicemail-to-text + Telegram in 30s
- Full call recording (PDPA-tagged)
- After-hours mode with customisable greeting
- Per-tenant analytics: pickup rate, intent mix, sentiment, conversion
PRICING
Plans that scale with use, not seats.
All prices in MYR, exclusive of SST. 14-day refund on monthly, pro-rated refund on annual. PDPA-aligned. Cancel anytime.
WHAT YOU RECEIVE
The artefacts that land in your hands.
Real-time call handling
AI picks up, talks naturally, executes intent. Median call duration: 2.4 minutes. Median sentiment: positive.
Post-call summary
Transcript + intent (booking / lead / message / FAQ) + sentiment + next action — sent to Telegram within 30s of hang-up.
Booking confirmation
If customer books, calendar event created + SMS confirmation sent + customer added to Module H pipeline.
FREQUENTLY ASKED
The questions buyers ask first.
Does it sound like a human?
Very close — Retell-powered voice with sub-300ms latency. Most customers don't notice for the first minute. We can also disclose ("This is ONSET AI, please record this call") on request.What if the AI doesn't know an answer?
It says so honestly: "I don't have that information — let me have someone call you back" — captures the message, escalates to your team. No hallucination.Can it transfer me a live call?
Yes. If the customer asks for a human or hits a stuck conversation, Module V transfers to a configured number. Median transfer time: 8 seconds.PDPA-compliant call recordings?
Yes. Every call recording tagged with purpose-of-processing, retention configurable (default 90 days), customer can request deletion. Disclosure prompt on every call by default.Outbound calls?
Inbound-only today. Outbound is coming Q2 2027 — needs more guardrails (DNC list integration, rate limits, anti-spam compliance).What about Mandarin dialects?
We support standard Mandarin (普通话). Cantonese isn't live yet — on the roadmap for Q4.
Try Voice AI Receptionist on your real business.
14-day trial. No credit card. PDPA-aligned. Built for Malaysian SMEs by a Malaysian team in KL. Reginald and ONSET team reply within one business hour, Mon–Fri 9am–6pm MYT.
- PDPA-aligned
- Cancel anytime
- 14-day refund
- 1 business hour reply
SEE OTHER AI EMPLOYEES
The other 24 modules in the platform.
Each AI Employee is independently usable, but they compose. Run a demo and we'll show you which combination fits your business.