Intelligence · Brand · MODULE D
Brand Pulse
A bad review on Lazada at 11pm becomes a crisis by 8am — unless you spot it first
Module D monitors your brand across Google Reviews, Lazada, Shopee, TikTok, Reddit, X/Twitter Malaysia, and Facebook Pages. Native Bahasa Malaysia + Mandarin sentiment analysis (no translation layer). Daily digest in Telegram; instant alerts on rage spikes.
7 channels
Google · Lazada · Shopee · TikTok · Reddit · X · FB
Native BM/zh
No translation layer · culture-aware
<5 min
Rage spike to alert
WHAT THIS FIXES
The exact problems Brand Pulse is built around.
- A bad Lazada review goes viral on Threads overnight. You wake up to your CEO asking why.
- TikTok rants in Manglish ("eh, this brand really jam la") get missed by English-only sentiment tools.
- Your team checks 6 platforms manually every morning — half the day gone before real work starts.
- Customer service responds to public complaints 12-24 hours late; the damage compounds.
HOW IT WORKS
The pipeline, end to end.
- 1
Channels connected
Authorise your brand pages (Google Business, Lazada, Shopee, FB). Subscribe to TikTok, Reddit, X via search-API (no auth needed).
- 2
Mention crawl
Every 15 min: pull new mentions across all channels. Filter for your brand + close variants (typos, romanisation of Chinese name).
- 3
Native-language sentiment
Each mention scored on sentiment (-1 to +1) in its original language. BM Manglish, zh-MY code-switch, and rojak handled natively — no English-translation layer.
- 4
Rage detection
Anything scoring < -0.7 with high virality signals triggers a Telegram alert within 5 min. Crisis flagged at a glance.
- 5
Daily digest
Every morning at 9am MYT: top 5 mentions to respond to + sentiment trend chart + competitor brand-share. PDF to Telegram.
WHAT'S INCLUDED
Every capability shipped, named.
- Google Reviews + Lazada + Shopee + TikTok + Reddit + X/Twitter MY + Facebook
- Native BM + Mandarin + Manglish sentiment (no translation layer)
- Rage detection with Telegram alert under 5 minutes
- Daily digest of top mentions to respond to
- Competitor brand-share tracking
- Topic clustering (recurring complaint themes)
- AI-drafted reply suggestions per platform
- PDPA-compliant — public posts only
- Per-product or per-SKU brand pulse (multi-product brands)
- Webhook to Module A (WhatsApp) to escalate to your CS team
PRICING
Plans that scale with use, not seats.
All prices in MYR, exclusive of SST. 14-day refund on monthly, pro-rated refund on annual. PDPA-aligned. Cancel anytime.
MOST POPULAR
Multi-brand
RM 1,999/mo
5 brands · all channels · rage alerts · weekly exec PDF
Start trial →WHAT YOU RECEIVE
The artefacts that land in your hands.
Daily digest PDF
Top 5 mentions you should respond to · sentiment trend (7d / 30d) · competitor brand-share · recurring topic clusters.
Rage alerts
Telegram message with the mention text, channel, sentiment score, virality estimate, and AI-drafted response. Approve to reply.
Trend dashboard
Live dashboard with sentiment trends, top-mentioned topics, competitor share, and a heatmap by channel × day-of-week.
FREQUENTLY ASKED
The questions buyers ask first.
BM Manglish — how does that work?
We use a Malaysia-fine-tuned sentiment model trained on 50K labelled BM/Manglish posts. "Eh sial brand ni rosak" scores correctly as negative; "memang power la" scores positive — no English translation layer.Reddit & X — even private subreddits?
Public-only. Private subreddits and X private accounts are not crawled (PDPA + platform ToS). Public mentions, including those that mention your brand name, are fair game.False positives on rage alerts?
~12% per our QA. We surface the post + context — you decide. Tunable per tenant (raise threshold for chatty brands, lower for quiet ones).Can it draft my response?
Yes — AI proposes a reply in the customer's language. Tone matches the platform (formal on Google, casual on TikTok). Approve to post; cancel to edit.What about my competitors?
Specify competitor brand names on setup. Module D tracks their sentiment too. You see share-of-voice and sentiment delta vs them in every digest.Per-SKU tracking?
Yes — Multi-brand and Agency tiers support per-SKU. Useful for product launches and recall-watch.
Try Brand Pulse on your real business.
14-day trial. No credit card. PDPA-aligned. Built for Malaysian SMEs by a Malaysian team in KL. Reginald and ONSET team reply within one business hour, Mon–Fri 9am–6pm MYT.
- PDPA-aligned
- Cancel anytime
- 14-day refund
- 1 business hour reply
SEE OTHER AI EMPLOYEES
The other 24 modules in the platform.
Each AI Employee is independently usable, but they compose. Run a demo and we'll show you which combination fits your business.