Customer and sales operations
Organise enquiries, prepare follow-up work and help teams review customer activity from an account-scoped workspace.
- Lead and enquiry triage
- Receivables follow-up
- Proposal preparation
ONSET services
A managed operating layer for recurring business work.
ONSET combines selected modules, provider connections and account controls around a defined workflow. The service begins with a practical operating problem, not a long list of features.
Workflow areas
Where ONSET can help.
Management reporting
Bring selected operating signals into structured briefs and reports with source context and a reviewable run history.
- Owner briefs
- Performance summaries
- Exception reporting
Content and market intelligence
Prepare research, content and optimisation work using the data sources and provider connections configured for the account.
- Research preparation
- Content assistance
- Search and reputation signals
Finance and compliance support
Support defined administrative workflows while keeping financial, regulatory and external decisions with authorised people.
- e-Invoice preparation
- Cost visibility
- Compliance readiness
Module availability depends on its platform readiness, the customer's package, account settings and provider configuration. The signed-in module list is the account-level source of truth.
Managed onboarding
A controlled route from problem to operation.
1. Define
Choose one workflow, its owner, source information and expected result.
2. Configure
Connect only the required providers and enable the relevant account modules.
3. Verify
Run the workflow with controlled inputs and review its output, logs and decision points.
4. Operate
Monitor runs, costs and exceptions before expanding to another workflow.
Packages
Choose the level of operating support.
Growth Pilot
RM799/month
The recommended launch package for SMEs that want a real AI back-office team without exposing unfinished modules.
- AI Receptionist
- Knowledge Base setup
- AI Content Assistant for up to 20 social posts per month
- One competitor or growth report per month
Starter
RM299/month
A controlled first step for owner-managed businesses that need faster replies and cleaner weekly visibility.
- AI Receptionist Lite
- Knowledge Base Lite
- Lead Capture Lite
- Monthly Owner Report
Growth
RM799/month
The broader operating package for SMEs that need customer response, content, reporting, and owner visibility.
- AI Receptionist
- AI Content Assistant
- AI Business Analyst
- Lead Capture Assistant
Pro
RM1,499/month
The managed operations tier for teams that want daily owner visibility and a small number of approved workflows.
- AI Receptionist Pro
- AI Content Officer
- AI Business Analyst
- Lead Manager
Provider usage and third-party charges are described separately from package pricing.
View full pricing detailsBring one recurring problem.
We will map the workflow, confirm the available capability and recommend the smallest sensible starting point.