Pricing
How is ONSET priced?
Per module, billed monthly in MYR. Bundles available — Sales bundle (Module A + U + V) starts at RM 2,499/mo. Custom pricing for ≥5 modules.
Is there a free trial?
14-day trial with full module access. No credit card required to start. After day 14 we collect payment via Stripe or Billplz.
What happens if I exceed my message quota?
You get a soft warning at 80% and a hard pause at 100%. Topping up is RM 0.20/message (rolling, no minimum). Quota resets on your billing anniversary.
Can I cancel anytime?
Yes. Monthly billing, cancel via /admin/billing or email. We retain your data for 90 days after cancellation so you can re-activate, then it is erased.
Do you offer annual discounts?
15% off on annual prepay. 25% off if you commit to 24 months.
Modules
Which module should I start with?
Most MY SMEs start with Module A (WhatsApp AI Receptionist) — it deflects 60-70% of inbound questions, freeing up your team. The ROI is visible in the first week.
Can I mix and match modules?
Yes. Modules share customer data, audit log, and oversight (SENTINEL/PULSE) but are individually toggleable per tenant.
Does Module V work in Manglish?
Yes. Module V auto-detects EN, BM, Mandarin, and Manglish (code-switched MY-English) within the first 3 turns and matches the caller's register.
Is Module E1 LHDN-certified?
ONSET is an LHDN-listed Authorised Service Provider (ASP) for MyInvois. Module E1 submits via the official ASP API, not via screen-scraping.
Can Module N really write proposals on its own?
Yes — but the final approval is yours. Module N parses your brief, researches the client, calculates pricing with 60% margin enforcement, and generates the PDF + Stripe link. You approve via Telegram before anything is sent.
Data & security
Where is my data hosted?
Primary: Supabase (AWS ap-southeast-1, Singapore). Mirrored daily backups in encrypted storage. Sovereign on-prem available for regulated industries (SV1-2 deployment).
Is ONSET PDPA-compliant?
Yes. We are a registered data user with the PDP Commissioner, run RLS on every table, perform cross-tenant isolation testing weekly, and have a documented DSR fulfilment runbook.
Do you train on my data?
No. Your conversations and documents never enter any model's training set. We use commercial APIs (Anthropic, OpenAI via OpenRouter, DeepSeek) which contractually forbid training on customer data.
What is your SOC 2 status?
Type I issued (Schellman). Type II observation window opened March 2026 — expected report Q4 2026. See /trust/soc2.
Are you ISO 42001 certified?
Schellman Stage 1 audit scheduled Q3 2026. The governance hub (/admin/governance) maintains the evidence pack.
Integrations
Does ONSET integrate with SQL Account / AutoCount / Million?
Yes for Module E1 (e-Invoice). SQL Account via SQL DLL bridge. AutoCount + Million via CSV export adapter with field-mapping. Xero + QuickBooks via OAuth.
Can I use my own WhatsApp number?
Yes — via 360dialog with your WABA. We do not sell sender numbers ourselves. Approval takes 24-72h from your end.
Do you support HubSpot?
Yes via our HubSpot Private App. Module N creates deals, Module A logs conversations as activities, Module W writes back paid/unpaid status.
Is there a Zapier integration?
Yes, plus n8n native (we run on n8n ourselves) and Make. Webhooks are first-class — every module emits structured events.