ONSET

FAQ - 12 questions

Straight answers before you buy ONSET.

Packages, setup fees, usage credits, approval boundaries, provider setup, and what happens to modules that are not ready to be sold publicly.

Section 1 / 4

Package selection

  • What is ONSET in plain English?

    ONSET is a small AI back-office team for Malaysian and Singaporean SMEs: customer response, content, reports, lead capture, knowledge base, and approval-controlled workflow support.

  • Which package should I start with?

    Growth Pilot is the recommended launch package because it includes the safest commercially useful capabilities without exposing unfinished internal systems.

  • What is included in Growth Pilot?

    Growth Pilot includes AI Receptionist, Knowledge Base setup, AI Content Assistant for up to 20 social posts per month, One competitor or growth report per month, One monthly owner report, Lead Capture Assistant, Human approval layer for outbound or public-facing work. Up to 1,000 AI replies per month or equivalent ONSET usage credits.

  • What is included in Starter?

    Starter includes AI Receptionist Lite, Knowledge Base Lite, Lead Capture Lite, Monthly Owner Report. Up to 300 AI replies, 30 knowledge base items, 50 captured leads, and one monthly report.

  • What is included in Growth?

    Growth includes AI Receptionist, AI Content Assistant, AI Business Analyst, Lead Capture Assistant, Weekly and monthly owner reports, Knowledge Base, Human Approval Layer. Up to 1,000 AI replies, 20 social posts or 4 newsletters, one competitor or growth report, weekly digest, monthly report, and 100 knowledge base items.

  • What is included in Pro?

    Pro includes AI Receptionist Pro, AI Content Officer, AI Business Analyst, Lead Manager, Daily Manager Report, ONSET Flows Lite, Human Approval Layer. Up to 3,000 AI replies, 40 social posts or 8 newsletters, 2 reports, daily digest, monthly report, and 3 approved workflows.

Section 2 / 4

Pricing and usage

  • Are setup fees included?

    No. Each package has a clear monthly fee and a separate setup fee because onboarding, knowledge base setup, and approval rules need real implementation work.

  • How does usage work?

    Customer-facing usage is tracked as ONSET usage credits. It is not shown as technical provider spend. Credit enforcement is defined and still being verified before hard billing automation.

Section 3 / 4

Safety and approval

  • Can ONSET send messages or publish work without me?

    No. ONSET advises and prepares work. Humans decide. Machines execute only what was approved.

  • What happens to unfinished modules?

    They stay internal, qualified-only, deferred, or blocked until their frontend, backend, database, auth, tenant isolation, usage, audit, and test evidence is real.

Section 4 / 4

Operations

  • Can I bring my own LLM or provider keys?

    Yes for account-scoped provider setup where the backend path is enabled. Secrets are presence-only in the UI and should never be displayed back to users.

  • Is this a replacement for my staff?

    No. ONSET is designed to reduce repetitive back-office load while keeping owner control over customer-facing, public, financial, and high-risk actions.