Healthcare
Pelangi Specialist Clinic
94% of after-hours patient queries resolved without escalation. 0 missed booking opportunities in Q1.
Module AModule V
A specialist clinic with 6 doctors needed a 24/7 receptionist that could triage urgency, book follow-ups, and escalate emergencies. Module A handled BM/EN chat with a triage prompt. Module V handled voice. Both consulted a doctor-only handoff queue when symptoms exceeded a triage threshold.
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