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HEALTHCARE

Pelangi Specialist Clinic

94% of after-hours patient queries resolved without escalation. 0 missed booking opportunities in Q1.

THE WRITEUP

What we shipped, what changed.

A specialist clinic with 6 doctors needed a 24/7 receptionist that could triage urgency, book follow-ups, and escalate emergencies. Module A handled BM/EN chat with a triage prompt. Module V handled voice. Both consulted a doctor-only handoff queue when symptoms exceeded a triage threshold.

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