ONSET

PRICING TRANSPARENCY

Where every RM of your ONSET bill goes.

Most SaaS vendors won't tell you what their margin is. We'll show you the per-call cost log, the 60% margin floor, and the live dashboard that enforces it.

This isn't openness for openness' sake. It's how we pre-empt the “you're using cheap models and charging premium” objection that kills most AI SaaS evaluations.

Ask Reginald the mathsSee pricing

WHERE YOUR RM GOES

The seven-line cost breakdown per ONSET bundle.

Percentages are typical-bundle blended (a RM 1,499/mo Coordinated Bundle). Real per-tenant numbers live in your own admin dashboard.

  • LLM inference

    12–22%

    A fast model for high-volume internal work, a higher-reasoning model for client-facing output. Real per-call cost logged for audit.

  • Infrastructure

    6–10%

    Multi-tenant database + edge hosting + automation engine + payment rails. Linear with usage; visible in your own admin dashboard.

  • External APIs

    4–8%

    Search providers, voice providers, web-crawl, performance audits. Per-module, capped per tenant.

  • Support + onboarding

    8–14%

    Reginald + ONSET team WhatsApp + Telegram + Zoom time. SLA-bounded for bundles.

  • Compliance + audit

    6–8%

    PDPA suppression, hash-chained audit, row-level tenant isolation, ISO 42001 maintenance.

  • R&D + product

    10–14%

    New modules (CORTEX, Mothership, LSW). Roadmap public at /roadmap.

  • Margin

    ~60%

    Platform-enforced hard floor. If a workflow drops below it, alarms fire + pricing is reviewed.

THE 60% MARGIN FLOOR

We won't price ourselves into a corner.

A platform-wide rule hard-floors every bundle at ≥ 60% blended margin. The floor is enforced server-side: any new tenant pricing must clear the gate before the contract can sign.

This protects YOU as a customer — under-priced vendors clawback via surprise overage fees, sudden re-pricing cycles, or quality-cuts six months in. We'd rather charge a defensible RM 1,499 than promise RM 999 we can't sustain.

BEFORE YOU MESSAGE

The four questions buyers ask about cost transparency.

  • Why are LLM costs so variable per module?

    High-volume internal modules (WhatsApp reception, intake routing) use a fast commodity-priced model. Client-facing reasoning (proposals, contracts, CORTEX intelligence) uses a higher-reasoning model that costs ~10× more per token. The mix depends on what the module does.

  • What does "60% margin floor" mean in practice?

    For every job we run, we record the cost in cents. An internal dashboard shows live per-workflow margin. The platform rule: if any workflow trend dips below 60%, the operations team must investigate before billing the next cycle. Enterprise tenants get read-only access to the dashboard for their own data.

  • Why publish this?

    Two reasons. (1) It pre-empts the "you're using cheap models and charging premium" objection — we show the model mix. (2) It anchors price negotiation against real costs, not against "what the market will bear."

  • What happens if costs change (e.g. a provider raises prices)?

    We absorb up to 15% of a provider price increase. Above 15%, we give 60-day notice + offer to renegotiate. Pricing changes are version-stamped in /changelog so you can audit.

Want the live cost dashboard?

We'll give you read-only access to your tenant's live cost dashboard. You see what we see. Available on Coordinated Bundle and above.

Request cost dashboard access →