GUIDES · 10 PLAYBOOKS
Field-tested playbooks for Malaysian SMEs running AI.
Step-by-step walkthroughs of the things that trip MY SME operators up the first time. Updated as regulation moves and our team learns more from production deployments.
For shorter pieces, see the blog. For technical specs, see /resources/categories/spec.
THE LIBRARY
Sorted by category.
- COMPLIANCE8 min
LHDN e-Invoice Phase 4 — the 12-point checklist
What every Malaysian SME needs in place before 1 Jan 2028 full enforcement (after the penalty-free extension).
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- COMPLIANCE6 min
PDPA 2024 amendments — what changed for Malaysian SMEs
The 20K-record DPO threshold, breach notification, and data portability — without the legalese.
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- OPS7 min
WhatsApp Business API — choosing a BSP in Malaysia
360dialog vs Twilio vs Wati vs Maytapi. Verified MY pricing as of May 2026.
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- AI DESIGN10 min
Designing a voice AI that does not sound robotic in BM
The 9 prosody rules our Module V uses to pass for human in Malaysian Malay.
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- INTEGRATION12 min
SQL Account → MyInvois — the export path that actually works
Field mapping, common errors, and the validator we use to catch issues before submission.
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- METRICS9 min
Measuring AI ROI for an SME without a data team
A 4-metric framework you can compute in Excel: deflection rate, lift, leakage, latency.
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- FUNDING5 min
Making an AI deployment HRDF-claimable
The PSMB Provider workflow, eligible training types, and what gets rejected.
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- LEGAL11 min
Debt collection in Malaysia — what your AI must not do
BNM Code of Ethics + s.21 PDPA + Defamation Act. The bright lines for Module W.
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- COMPLIANCE8 min
Sending MY personal data to Singapore — the lawful basis
s.129 PDPA cross-border transfer + PDPC adequacy considerations.
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- OPS6 min
A bilingual FAQ that actually deflects tickets
The taxonomy + intent map our Module A uses to hit 70%+ deflection.
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