A
AI Employee
A module in ONSET that performs a single role end-to-end — receptionist, sales rep, debt collector, compliance officer. Each AI Employee has perception (a webhook), reasoning (an LLM), action (a tool call) and an escalation path.
ASP (e-Invoice)
Authorised Service Provider. An LHDN-listed party that may submit invoices to MyInvois on behalf of taxpayers. ONSET is an ASP.
B
Bahasa Melayu (BM)
Malay — Malaysia's national language. ONSET's modules generate native BM, not translated. Manglish (code-switched MY-English) is handled separately.
Bumi / Bumiputera
Malaysian Constitutional category. Relevant for some procurement and grants but never used as an AI decision factor in ONSET.
C
Cancel window
The 30-second human override on any outbound or financial action. Reginald or a delegated approver can cancel via Telegram before send. Mandate 2.4.
Class A/B/C change
Governance classification for AI modifications. A = behaviour-changing (model swap), B = cost-impacting, C = ops-only. Class A requires written owner approval.
Council (Layer 4)
The autonomous goal-directed meta-agent. Reginald gives Council a high-level goal — "onboard client X" — and it plans, calls modules as tools, self-corrects and reports.
D
DPO
Data Protection Officer. Mandatory under PDPA s.45A for data users handling ≥20,000 records. Need not be a lawyer, must be reachable in Malaysia.
DSR
Data Subject Request. A PDPA-empowered request from an individual: access, correction, withdrawal, erasure or portability of their personal data.
F
FPX
Financial Process Exchange. Malaysia's online banking payment rail. Real-time but not natively recurring — ONSET Module Z handles the workaround.
G
GUARDIAN
The ONSET Command oversight agent for PDPA. Daily checks on consent expiry, retention, suppression integrity, DPO threshold. No LLM — pure SQL.
H
HRDF / HRD Corp
Human Resources Development Corporation. PSMB providers can offer HRDF-claimable training. Module AVT & Y are HRDF-aligned.
L
LHDN
Lembaga Hasil Dalam Negeri — Malaysia's Inland Revenue Board. Operates MyInvois. Module E1 is the integration.
M
Manglish
Code-switched Malaysian English — "Can ah?", "Lah", "Where got". Module V detects and matches this register.
MCP
Model Context Protocol. The open standard for AI tools. ONSET publishes MCP servers (J/K/L/U/E1/W) so Claude / ChatGPT / Cursor can call our APIs natively.
MSIC
Malaysia Standard Industrial Classification. Every line on a MyInvois submission needs a 5-digit MSIC 2008 code.
MyInvois
LHDN's e-Invoice portal + API. Phase 4 hard-enforcement from 1 Jan 2027 for all businesses.
P
PDPA
Personal Data Protection Act 2010 (Malaysia). Amended 2024 with mandatory breach notification, DPO threshold, data portability.
PRIMARY_LLM
The default model alias in ONSET. Used for high-volume internal work like routing, classification, and scoring. The underlying provider is updated centrally so no module needs to change when the alias rolls forward.
PULSE
The ONSET Command oversight agent for client success. Weekly per-tenant health, churn risk, upsell signals. Feeds into Module N.
R
RLS
Row Level Security — Postgres feature, enabled on every ONSET table. Ensures tenant A cannot read tenant B's rows even if the application logic has a bug.
S
SECONDARY_LLM
The client-facing model alias. Used for proposals, regulated text, legal-tone output where higher reasoning quality is worth the cost.
SENTINEL
The ONSET Command oversight agent for quality. Hourly samples AI responses across modules, scores them 1-10. Alerts on regressions.
SOC 2
AICPA security/availability/confidentiality framework. ONSET has Type I and is in Type II observation through Q4 2026.
SSM
Suruhanjaya Syarikat Malaysia — the Companies Commission. Every MY business has an SSM number. ONSET tenants are SSM-verified.
T
TREASURY
The ONSET Command oversight agent for finance. Daily MRR, gross profitability per client, AI spend vs budget. Alerts when bundles trend toward unsustainable territory.
W
WATCHDOG
The ONSET Command oversight agent for ops. 15-minute health checks across n8n, PM2, Supabase, OpenRouter. Auto-pauses modules above 20% error rate.