COMMAND · The oversight layer
Five agents watch every AI you ship.
SENTINEL, WATCHDOG, GUARDIAN, TREASURY and PULSE sit above your AI workforce — auditing, halting and approving before anything reaches a customer, a payment rail, or LHDN.
Most AI vendors sell agents. ONSET sells the layer that supervises them. Command is the 5-agent oversight plane that makes autonomous AI safe enough to actually run your back-office — with a Telegram-grade approval gate before any irreversible action, and a hash-chained audit trail for every move.
COMMAND
MODULE 1 · COMMAND
Oversight that lets you sleep through autonomy.
Five specialist agents form a supervisory mesh above every other ONSET module. You see the reasoning. You hold the kill switch. Everything else runs itself.
Command isn't a dashboard — it's a quorum. SENTINEL pre-screens every outbound message. TREASURY blocks any payment or refund above your threshold. WATCHDOG opens a 30-second cancel window on Telegram. GUARDIAN enforces who can approve what. PULSE writes a tamper-evident audit log. You approve. The rest just happens.
SENTINEL
outbound integrity
Reads every reply before it ships. Catches tone, claims, PDPA opt-outs.
scanning · 247 drafts/hr
WATCHDOG
irreversible action gate
Opens a 30s Telegram cancel window on payments, posts, deletes.
cancel window · 28s open
GUARDIAN
approval routing
RBAC + escalation. Routes the right decision to the right human.
approval pending · 3 items
TREASURY
margin & cashflow
Enforces minimum-margin, refund caps, collections legal-action gate.
holding · RM 4,250 invoice
PULSE
audit + replay
Hash-chained log. Every action replayable end-to-end.
12,847 actions logged today
THE APPROVAL GATE
Every irreversible action arrives on Telegram first.
Payments, public posts, deletes, collections — they pause for a 30-second cancel window. Tap to approve, tap to kill, or do nothing and it ships when the timer runs out. There is no autonomous-send mode.
ONSET · Approval needed
Telegram · 3:47 pm
Sending a 31-day-overdue reminder to Mr Lim Wei Hao (RM 4,250). Tone: friendly first reminder.
Draft message
Auto-ships in 28s if no action
MODULE 2 · CORTEX
Ten stages between question and answer.
CORTEX is the operational intelligence pipeline that every AI Employee runs on. From a customer message to a verified, brand-safe action — ten checkpoints, no hallucinations slipping through.
Most “AI chatbots” pipe a prompt straight to a foundation model and pray. CORTEX doesn't. We chain ten specialist stages — Intake, Entity resolution, Collection, Normalisation, Memory, Intelligence, Strategy, Verification, Delivery, QA — so what reaches your customer has been through the same controls a senior account manager would apply.
- 01
Intake
Capture the message, channel, language, intent
ingest · ms=42
- 02
Entity
Resolve who's writing — customer, prospect, supplier
match · Lim Wei Hao · prospect
- 03
Collection
Pull prior threads, invoices, contracts, products
loaded · 14 artefacts
- 04
Normalisation
Standardise language, dates, currency, names
BM → EN · RM → RM
- 05
Memory
Recall preferences, past objections, deal stage
recall · 6 facts
- 06
Intelligence
Reason about the actual ask + business context
reasoning · 1.4s
- 07
Strategy
Choose tone, offer, escalation path
strategy · upsell-soft
- 08
Verification
Fact-check against your data, not the model's guess
verified · 4/4 claims
- 09
Delivery
Route to WhatsApp/email/voice; gate at WATCHDOG
queued · awaiting approval
- 10
QA
Sample-audit. PULSE writes hash. Loop closes.
qa · 8.4/10
← swipe through all ten stages →
MOTHERSHIP · SALES COPILOT
One brief in. A paid proposal out.
Mothership is the conversational sales copilot. Drop a one-line brief into WhatsApp. It researches the prospect, picks the right services from your catalogue, drafts the proposal, embeds a payment link, and waits for you to hit Approve.
Your proposals take hours. Mothership takes minutes. It pulls the prospect's company data, picks services from the catalogue you loaded at kickoff, prices the bundle against your minimum margin (enforced by the platform, not optional), drafts the proposal in your brand voice, and attaches a one-click payment link. You either approve the send — or you don't. No more half-finished decks at midnight.
The brief · WhatsApp
brief Mothership· ABC Sdn Bhd, 80 staff, F&B, wants WhatsApp Receptionist + Voice Reception. Budget RM 3k/mo.
The output · Mothership · illustrative example
- Client
- Example F&B prospect (~80 staff, KL area)
- Bundle
- Module A + Module V
- Monthly
- RM 2,899 (margin 64% · ✓ approved)
- Setup
- Waived (HRD Corp claimable)
- Payment
- Payment link · valid 14 days
MOTHERSHIP · drafting · margin verified · awaiting your approval
MODULE 4 · MODULE A · LIVE CHAT
Answers WhatsApp at 11pm so you don't.
Module A is the receptionist that doesn't sleep. WhatsApp Business and a website widget. RAG over your product PDFs. Image recognition on what customers send. Bahasa Malaysia, English, Mandarin, Manglish — native, never translated.
Drop in a price list, a menu, a service brochure — Module A grounds every answer in your documents, not in the model's hallucinations. A customer sends a photo of a broken part? It recognises it and quotes the right SKU. It books appointments, qualifies leads, and only forwards the high-stakes ones — with full context — to your team's WhatsApp.
- WhatsApp Business API
- Website widget
- RAG · PDF
- Image recognition
- BM · EN · 中文 · Manglish
ONSET Receptionist · Module A
Online · Speaks BM, English, Mandarin, Manglish
Try me before signing up.
Type a question in any language. This is the same Module A that handles your customers' WhatsApp 24/7. First message is on the house.
ONSET advises. Humans decide. Machines execute only what was approved.
Three sentences. One operating contract. Read on any page, asked of every action.
ONSET advises
Reads, researches, drafts. Recommends a course of action. You see the reasoning behind every move.
Humans decide
Every outbound, financial, or public action pauses for a 30-second cancel window on Telegram.
Machines execute
Only what you approved. Every action hash-chained, audited, and replayable end-to-end.
PRICING · IN RM, NEVER USD
From RM 499/month per module. Bundles from RM 1,499.
Month-to-month. No setup fee. HRD Corp claimable under SBL-KHAS for SMEs under 200 staff — up to 100% of training cost covered.
Single modules from RM 499–RM 3,000/month depending on volume and channels. Coordinated bundles (Command + 2 modules) from RM 1,499–RM 6,999/month. Custom on-prem with named Customer Success — talk to Reginald. Prices include MyInvois ASP submission, PDPA-aligned suppression, and the Telegram approval gate. Nothing à la carte for compliance.
Single Module
From RM 499/mo
- ·Pick any one module
- ·Cancel any time
- ·Month-to-month
- Most popular
Coordinated Bundle
From RM 1,499/mo
- ·Command + 2 modules + CORTEX
- ·Most-hired starting point
- ·Bundle margin protection
Custom / Scale
Custom
- ·Twelve modules, on-prem option
- ·Named Customer Success
- ·SLA + dedicated environment
THE FIVE PAINS WE BUILT THIS FOR
If you nodded at three of these, you already know the answer.
Top five operational bleeds for Malaysian SMEs with 50–200 staff. The ones we hear most often when owners message Reginald on WhatsApp at 11pm.
- 01
WhatsApp inbox never closes.
Saturdays, Sundays, 11pm public holidays. Customers don’t care that you’re off.
FIXModule A · 24/7 · BM · EN · 中文 · Manglish
- 02
Slow payers are eating your cashflow.
Invoices sit at 60, 90, 120 days. Your accounts girl is burnt out chasing the same emails.
FIXMargin-guarded collections agent · escalation gated
- 03
LHDN e-Invoice Phase 4 lands 1 Jan 2028.
Penalty enforcement begins. Section 82C(1) ITA 1967 mandates the e-invoice; paragraph 120(1)(d) sets the fine at RM 200–RM 20,000 per offence, with up to six months’ imprisonment.
FIXMyInvois ASP-listed · UIN + QR + 7-yr archive
- 04
PDPA Amendment Act 2024 = RM 1,000,000 fines + mandatory DPO.
If you process personal data of 20,000+ individuals, or sensitive data of 10,000+, you must appoint a DPO. Suppression in 14 days.
FIXPDPA opt-out honoured ≤14 days · DPO advisory
- 05
Every proposal takes 4 hours. You write 5 a week.
You’re the only one who knows the pricing maths. Margin slips below 60% and you don’t catch it.
FIXMothership · 4 minutes · 60% margin enforced
IN THEIR OWN WORDS
Three SME owners. Three modules. Three reasons to call.
Saturday morning I used to wake up to 30-plus WhatsApps. Customers asking about rates, can come or not, what time the technician sampai. Now the AI Receptionist handles all that. The straightforward ones it just closes by itself, the tricky ones it forwards to me with the full context. I get back maybe eight hours a week.
En. AzmiOwner-operator · Kuala Lumpur · Pest controlModule AWe had so many slow payers — 60, 90, sometimes 120 days. My accounts girl was spending half her week chasing the same emails. The collections agent follows up on a proper schedule, the tone stays polite, and clients actually reply now. First month we collected about RM 47K that had been sitting there since the previous quarter.
Ms AliceDirector · Petaling Jaya · Catering & eventsCommand / Treasury + Module WHonestly the e-invoice timeline was keeping me up at night. We push out maybe 90 invoices a month and Phase 4 wasn’t going to wait for me. Reginald walked us through it on one Zoom call, got us connected to our SQL Account, and now everything goes to LHDN by itself. The UIN comes back, the QR lands on the customer’s PDF. I don’t think about it anymore.
Mr Lim K YManaging partner · Penang · IT servicesMyInvois module
Video case studies in production. Q3 2026.
BEFORE YOU MESSAGE
The eight questions every Malaysian owner asks first.
Will ONSET replace my staff?
No. ONSET handles the 11pm WhatsApps, the chase-emails, the LHDN paperwork — the work that was already burning your team out. Your receptionist still handles the warm walk-ins. We call it augmentation, not replacement.How does ONSET stay PDPA-compliant under the 2024 amendments?
We honour opt-out (suppression) within 14 days. We give you a registered DPO advisory if you process personal data of 20,000+ individuals or sensitive data of 10,000+. Mandatory breach notification to the Commissioner within 72 hours of becoming aware of a breach likely to cause significant harm (PDPA Amendment Act 2024 §6, effective 1 June 2025). The maximum fine for breaches of the Data Protection Principles (§§6–12) was raised from RM 300,000 to RM 1,000,000, and imprisonment from two to three years — we make sure that is not your problem.What about LHDN MyInvois Phase 4?
We are an ASP-listed submitter. Per LHDN e-Invoice Specific Guideline v4.7 (published 20 April 2026), the interim penalty-free relaxation period for Phase 4 taxpayers (RM 1M–RM 5M turnover) was extended to 31 December 2027. Full penalty enforcement begins 1 January 2028. The duty to issue an e-invoice is in §82C(1) ITA 1967; paragraph 120(1)(d) sets the penalty at RM 200–RM 20,000 per offence or up to six months’ imprisonment. We file, validate, return UIN + QR, and archive for seven years.Is the training HRD Corp claimable?
Yes. ONSET implementation training is structured for SBL-KHAS — SMEs under 200 staff can claim up to 100% of cost. We handle the e-TRiS paperwork.What if the AI sends something embarrassing?
It can’t. Every outbound passes a content-integrity check and a 30-second Telegram cancel window. You tap once to kill it. Do nothing and it ships. There is no autonomous-send mode.Can I export everything and leave?
Yes. Month-to-month billing. Full data export in standard formats (CSV + JSON). No termination fee. No data hostage.Does ONSET speak Bahasa Malaysia and Mandarin natively?
Yes — natively, not translated through English. Module A handles BM, English, Mandarin, Tamil, Bahasa Indonesia, Manglish, and Singlish.How fast can we go live?
48 hours for a single module (Module A or e-Invoice). 2 weeks for a coordinated bundle with Command + CORTEX. On-prem custom deployments quoted separately.
Hire the oversight. Hire the workforce
Reginald and ONSET team reply within one business hour, Mon–Fri 9am–6pm MYT.