Honest comparison
ONSET vs Relevance
Heavy DIY tooling · enterprise-priced · no PDPA / LHDN
Relevance is excellent for engineering teams who want to build agents from scratch. ONSET ships pre-built AI Employees — receptionist, BDR, voice — that work in Malaysian context out of the box.
| Area | ONSET | Relevance |
|---|---|---|
| Languages | BM, EN, Mandarin, Manglish — generated natively | English-first; others machine-translated |
| Compliance | PDPA § 43 suppression enforced in code · LHDN MyInvois ASP-listed · ISO 42001 in pursuit | Generic GDPR/CCPA only |
| Pricing currency | RM (MYR), SGD, USD | USD |
| Payments | Stripe + Billplz hybrid (FPX, e-wallets) | Stripe only |
| Voice | BM/EN/zh/Manglish — Retell + Vapi fallback | EN only or expensive add-on |
| Mandates | 30-second cancel window on every outbound · ROI-validated bundles by default | Relevance doesn't enforce these |
| Local rails | WhatsApp via 360dialog · LHDN MyInvois · HRDF eTRiS | None of the above |
| Pricing transparency | From RM 149/mo · à la carte + bundles | "Contact sales" or USD per-seat |
| Self-evolution governance | EVOLVE with Class-A/B/C gating · owner-decision required | Either none or fully autonomous |
When NOT to pick ONSET
- · You operate outside SEA and don't need PDPA/LHDN/MyInvois localisation
- · You have an engineering team that wants to build agents from scratch — Relevance or LangGraph fit better
- · You need a US-centric Salesforce-style CRM — HubSpot integration may be enough
This page is opinion. We respect the Relevance team. If anything here is materially wrong, email hello@onset.my and we'll correct it.